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Identifiant du poste
EEMENA00620
Emplacement(s)
Abou Dabi, Émirats Arabes Unis
Type de contrat
Full Time
Unité opérationnelle
Pontoon
Département
Human Resources
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MSP Recruitment Coordinator

About the role

MSP Recruitment Coordinator provides front-line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions. Responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the end users.

The MSP Recruitment Coordinator must work with all parties within Center of Excellence for problem resolution and must provide a professional response and exhibit strong customer service orientation when dealing with all external clients. Responsibilities may include requisition review, entry and maintenance using VMS technology, CM system and other systems as required. Works under general supervision. 

What you’ll be doing

GENERAL RESPONSIBILITIES:

  • Manages the contractor onboarding process.
  • Responds to tickets and inquiries including/ but not limited to: general request inquiries, assignment updates/changes, invoicing questions/concerns, timesheet questions/concerns, visa letter requests, reporting requests, conversion fee inquiries, etc.
  • Handles furlough tracking and exception approval process.
  • Sends reminders for missing timesheets, assignments ending in 90 days, etc.
  • Creates visa letters for time & materials contractors.
  • Handles pre-ID/payroll request management.
  • Responds and answers all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA’s.
  • Uses working knowledge of various supported Vendor Management Software to troubleshoot issues.
  • Uses customized and standardized situational responses and processes to resolve customer issues.
  • Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions. Escalates such issues according to standard escalation process.
  • Makes recommendations to improve efficiencies where applicable.
  • Works to meet all contracted SLA’s and works to improve overall process by recommending improvements to Advisory Consultant and/or Program Manager.
  • Documents and escalates all contacts reported by users following Customer Support standard operating procedure.
  • Maintains and continually increases knowledge of supported software solutions.
  • Assists with training of peers in the standards and practices within the Customer Support organization.
  • Creates and maintains electronic records and fields (e.g. customer numbers, cost center numbers) in support of the requisition entry set up.
  • Receives and reviews new requisition requests daily using the VMS tool.
  • Enters the requisition into the CM system promptly and accurately.
  • Validates entries to ensure accuracy.
  • Interacts and coordinates with the Program Managers and Advisory Consultants frequently to communicate questions and receive updates on current requisition activity.
  • Updates the requisition record as directed by the Program Managers and/or Advisory Consultants to include changes, cancellation, and status changes.
  • Maintains thorough and accurate documentation on any end user interactions.
  • Participates in special projects and performs other duties as assigned.
About you

Experience:

  • Minimum of two (2) years’ work experience in a service level industry and/or one (1) to three (3) years’ experience in a customer service environment or equivalent.


Knowledge, skills and abilities:

  • Skilled in communicating in English effectively verbally and in writing.
  • Ability to establish and maintain effective working relationships through strong customer service skills.
  • Proven ability to work in a fast-paced and dynamic environment.
  • Possess strong attention to detail.
  • Proficient with Microsoft Office products, such as Word, Excel, PowerPoint, and Outlook
Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

Onour career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 01-02-2024

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Apprenez à nous connaître

Nous ne cochons pas de cases - nous pensons en dehors d'elles. Nous proposons des solutions de talents innovantes, contribuant à alimenter la prospérité des économies, des sociétés et des marchés de nos clients. En planifiant constamment des solutions plus intelligentes, meilleures et plus grandes pour aider à gérer la main-d'œuvre de nos clients. Réinventez votre chemin avec Pontoon.

Un état d’esprit axé sur la croissance

Nous avons à cœur de créer une culture forte de l’entrepreneuriat et de la renforcer au fil du temps afin de proposer à nos clients les solutions dont ils ont besoin pour relever leurs principaux défis. Nous sommes résolument engagés à garantir l’apprentissage et le développement de nos collaborateurs afin d’améliorer leurs compétences individuelles et collectives.

Priorité aux collaborateurs

Notre culture est fondée sur la diversité, l’égalité et l’inclusivité. Nos équipes reflètent cette diversité : genre, origine ethnique, orientation sexuelle, handicap et âge. La santé et la sécurité de nos collaborateurs restent notre priorité absolue.

L’esprit d’équipe

Nous encourageons un état d’esprit unique pour l’ensemble de l’entreprise tout en tenant compte des différences qui existent entre les individus. Nous travaillons ensemble vers un objectif commun : donner une place à chacun dans le monde du travail de demain.

  • Changeur de Jeu
    Vous êtes une révolution. Soyez la force créative derrière l'innovation et le changement.

    10
  • Hacker de Croissance
    Vous débloquez un potentiel illimité. Soyez le penseur en avant pour nos clients et piratez leurs besoins en évolution constante.

    8
  • Guerrier
    Vous êtes responsable et orienté vers les résultats, capable de penser en dehors du cadre.

    10
  • Jouer en Collectif
    Vous êtes indispensable à notre excellence collective, en étant un joueur d'équipe qui rend l'atteinte des objectifs amusante.

    9
  • Gardien
    Vous êtes le défenseur de l'inclusivité. Soyez un modèle qui mène avec compassion et soin.

    9
Traits are on a scale of 0 to 10

Profil de succès

Sommes-nous faits l'un pour l'autre ? Jetez un coup d'œil aux traits que nous recherchons.

Récompenses

Flexibilité pour travailler de la manière qui vous rend le plus productif, agile, confiant et perspicace.

Autonomie pour prendre des décisions professionnelles et informées.

Travail significatif qui fait une différence dans la vie des gens

Apprentissage continu, mentorat et parcours professionnels diversifiés et dynamiques.

Avantages et récompenses locaux spécifiques adaptés à chaque pays (congés, soins de santé et plus encore).

Ce que signifie rejoindre le Groupe Adecco.

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