ServiceNow Solution Specialist

As a ServiceNow Solution Specialist, you will play a pivotal role in providing guidance, structure, and authority for the creation and maintenance of solutions pertaining to the ServiceNow platform. Serving as the owner of the technical 'release train' and upgrade cycle for a solution, you will be responsible for ensuring the quality, completeness, and compliance of high-level and detailed design documents. Your expertise will be essential in endorsing solution designs for deployment into production environments, driving continuous improvement of processes and functionalities within the ServiceNow platform team.

• Conducting level 3 incident resolution related to ServiceNow, collaborating with ServiceNow development partners when necessary.
• Escalating and following incident tickets with ServiceNow editor, ServiceNow development partner, and Adecco Group partners interfacing with ServiceNow.
• Managing problem tickets and maintaining support documentation and knowledge articles related to ServiceNow.
• Providing comprehensive guidance on ServiceNow usage across all modules and participating in audit and compliance activities.
• Proposing solutions and alternatives based on configuration and/or development, aligned with best practices and out-of-the-box design principles.
• Assessing development feasibility and effort with ServiceNow development partners and participating in all project steps from kick-off to go-live.
• Validating solution design and implementation, coordinating moves to UAT, tests, sign-off, and production.
• Managing release, deployment, and change tickets while maintaining solution documentation and performing regular environment refreshes.

• Must possess ServiceNow Systems Administrator certification.
• Additional certifications in Certified Implementation Specialist in ITSM preferred.
• Advantageous to have certifications in ITOM, CSM, HRSD, IRM, and SAM.
• Minimum of 4-5 years of hands-on experience with ServiceNow.
• Demonstrated proficiency in application architecture, solution design, and enterprise application development methodologies.
• Comprehensive understanding of software development methodologies.
• Proficient in ITIL Service Management processes.
• Thorough grasp of the complete systems development life cycle.
• Proficiency in distributed enterprise application architectures.
• University Degree in a business or technical subject, or equivalent education, preferred.
• ITIL v3 or v4 certification required.
• ServiceNow Admin certification is necessary.
• Experience in team leadership is a plus, showcasing the ability to lead and motivate teams towards successful project outcomes.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most. 

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 18-04-2024